Resolved -
The issue has now been resolved. Emails have been sent, and data has been successfully synced. Our team has monitored the backlog to ensure all messages were processed, and no further action is required from customers. We are working with our vendor on a full RCA and will provide further details to impacted customers as they become available.
Mar 26, 17:07 UTC
Monitoring -
The issue has been identified, and services are being restored. Rendered and backlogged messages are now beginning to be delivered. We will continue monitoring until all backlogged messages have been processed and are working with our vendor on a full RCA. Customers should not clone or resend messages, as all backlogged messages will be processed.
Mar 26, 12:39 UTC
Update -
Mail Transfer Agents (MTAs) for the EU region are currently offline due to an outage with one of Click’s vendors. As a result, while messages are rendering as expected, they are not being delivered to recipients at this time. Our team is actively working with the vendor to resolve the issue and restore service as quickly as possible. Once the MTAs are back online, any queued messages will begin to deliver automatically.
We apologise for any inconvenience this may cause and appreciate your patience. We will provide further updates as we make progress.
Mar 26, 10:55 UTC
Update -
MTAs for EU emails are currently offline, and we are actively investigating. While they are down, messages will render but will not be delivered to recipients. Once the MTAs are back up, the rendered messages will begin to deliver.
Mar 26, 10:33 UTC
Investigating -
We are investigating an issue with Email Sends in the EU data center.
Mar 26, 10:12 UTC