All Systems Operational
US Data Center Operational
Campaign Automations Operational
CRM SDK / Connectivity Operational
Email Operational
Email Statistics Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
SMS Operational
Social Posting Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
Solution Operational
EU Data Center Operational
Campaign Automations Operational
CRM / SDK Connectivity Operational
Email Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
SMS Operational
Social Posting Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
Solution Operational
AU Data Center Operational
Campaign Automations Operational
CRM / SDK Connectivity Operational
Email Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
SMS Operational
Social Posting Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
Solution Operational
CA Data Center Operational
Campaign Automations Operational
CRM / SDK Connectivity Operational
Email Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
Settings Operational
SMS Operational
Social Posting Operational
Solution Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
ClickDimensions Academy Operational
ClickDimensions Help Site Operational
ClickDimensions Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020
EU Profile Management Sync Delays
Resolved - We identified a high load in the profile management data sync service. We isolated the cause of the error and scaled our resources to compensate for the load. If you continue to experience difficulties please contact ClickDimensions support.
Dec 2, 23:41 UTC
Investigating - We are investigating an issue causing delays in the Profile Management Data Sync service.

How to know if you're impacted:

If using profile management, check if data is syncing in a timely manner.
Dec 2, 14:26 UTC
Dec 1, 2020
Posted Form Delay in US
Resolved - We have identified a problematic account causing a delay on the region and isolated it. We are now seeing posted forms sync instantly.
Dec 1, 20:39 UTC
Monitoring - We have identified a problematic account causing a delay on the region and isolated it. We are now seeing posted forms sync instantly and are monitoring for any further issues.
Dec 1, 19:05 UTC
Investigating - We are currently investigating an issue that causes posted form delays for some US customers of up to around 40 minutes.

How to know if I am impacted?
- Submit a ClickDimensions form and check your posted forms tab. If the posted form does not populate within a few moments, you are likely experiencing the delay
Dec 1, 17:26 UTC
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Service Incident - EU - Email Editors, Iframes and Campaign automations are showing 503/service unavailable errors.
Resolved - Our team has identified that there was an issue with one of our app services. This has been restarted on our EU instance which has resolved the issue and we are unable to reproduce this. We are still investigating what has caused this issue.
Nov 26, 13:21 UTC
Monitoring - Our team has identified the issue and a fix has been implemented. We are currently monitoring the results. Further updates will be posted here on the cause.
Nov 26, 10:19 UTC
Investigating - We are currently investigating an issue where Email editors, Iframes, and Campaign automation are producing a 503, service is unavailable or the service encountered a problem.

How do I know if I am affected?
1. Open an email editor and the error will appear.
2. Open a Campaign Automation and an error will appear.
3. Check iframes on email sends/templates and an error will appear.

Any further updates will be posted here.
Nov 26, 07:42 UTC
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

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