Service Incident - (US) Event Connectors are not syncing
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 19:33 UTC
Investigating - We are aware of an issue that may be causing data syncing delays in our US Data Center and are currently investigating.
May 29, 18:16 UTC
US Data Center Operational
Campaign Automations Operational
CRM SDK / Connectivity Operational
Email Operational
Email Statistics Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
SMS Operational
Social Posting Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
Solution Operational
EU Data Center Operational
Campaign Automations Operational
CRM / SDK Connectivity Operational
Email Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
SMS Operational
Social Posting Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
Solution Operational
AU Data Center Operational
Campaign Automations Operational
CRM / SDK Connectivity Operational
Email Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
SMS Operational
Social Posting Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
Solution Operational
CA Data Center Operational
Campaign Automations Operational
CRM / SDK Connectivity Operational
Email Operational
Eventbrite Connector Operational
Forms Operational
GoToWebinar Connector Operational
Import Tool Operational
Marketing Calendar Operational
Service Bus Relay Connector Operational
SMS Operational
Social Posting Operational
Subscription Management Operational
Surveys Operational
Web Tracking Operational
Solution Operational
ClickDimensions Academy Operational
ClickDimensions Help Site Operational
ClickDimensions Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 1, 2020
Campaign Automation builder showing The remote server returned an error: (500) Internal Server Error or loading indefinitely
Resolved - This incident has been resolved.
Jun 1, 10:50 UTC
Investigating - We are currently investigating this issue.
Jun 1, 09:06 UTC
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
GoToWebinar not syncing events/event participations
Resolved - This incident has been resolved.
May 29, 13:39 UTC
Identified - The issue has been identified and a fix is being implemented.
May 29, 13:24 UTC
Investigating - We are currently investigating this issue.
May 29, 11:23 UTC
May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020
Campaign Automation Progression Delays
Resolved - This incident has been resolved.
May 26, 16:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 13:28 UTC
Identified - The issue has been identified and a fix is being implemented.
May 26, 13:15 UTC
Investigating - We are currently investigating this issue.
May 26, 13:06 UTC
Email Statistic Delays in US Data Center
Resolved - This incident has been resolved.
May 26, 11:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 22:21 UTC
Investigating - We are currently investigating an issue related to delays in email statistics in the US Data Center
May 22, 20:47 UTC
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Spam Field on Sent Email Send Record shows inflated number
Resolved - A fix has been deployed and this issue is no longer occurring. Please note that the fix is not retroactive and will only impact new email sends. We apologize for the inconvenience caused by this issue.
May 22, 12:21 UTC
Investigating - We are currently investigating this issue. Please note that this is just a display issue and related Sent Email and Email Events should not be affected.
May 21, 13:30 UTC
May 21, 2020
Campaign Automation Participant Progression Delays
Resolved - This incident has been resolved.
May 21, 22:11 UTC
Identified - The issue has been identified and a fix is being implemented.
May 21, 21:14 UTC
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
GTW Connectors Unable to be Added for Some Accounts
Resolved - This incident has been resolved.
May 18, 11:18 UTC
Identified - The issue has been identified and we expect to see improvements on Sunday, May 17.
May 13, 15:00 UTC
Update - After further investigation we have identified the root cause of this issue to be with the GotoWebinar API. We are working with GoToWebinar to find a workaround, but encourage customers to reach out to GoToWebinar directly regarding this issue as we continue to investigate.
May 12, 13:12 UTC
Update - We are continuing to investigate this issue.
May 7, 11:43 UTC
Investigating - We are currently investigating an issue where some customers are unable to add new GTW connectors or re-add recently removed GTW connectors.
May 4, 12:10 UTC
Service Incident - (US) (Campaign Automations) (500) Internal Server Error
Resolved - This incident has been resolved.
May 18, 11:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 21:03 UTC
Investigating - We are currently investigating this issue.
May 15, 20:02 UTC
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