The problem has now been identified and resolved in partnership with Microsoft. We appreciate your patience while we worked through this issue. We are working on conducting a full root cause analysis (RCA) in partnership with Microsoft, and this can be shared if requested from Click Support.
Posted Aug 28, 2025 - 10:37 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 28, 2025 - 08:06 UTC
Identified
Following scheduled maintenance on the EU Data Centre, We are aware of reports impacting the below entities which may be experiencing degraded performance as a result. We apologise for any business disruption as we work to resolve:
Forms & Pageview Syncing Online Survey Designer Preference Center Designer Form Designer or accessing forms on your website throwing up a Gateway Error Email & SMS within Campaign Automations Email Event Syncing Score Syncing Segmentation Syncing Campaign Automation Participants will not proceed past entry point triggers Email Designer Landing Page Editor
Posted Aug 28, 2025 - 07:45 UTC
This incident affected: EU Data Center (Email, Email Statistics, Landing Pages, Lead Scoring, SMS, Subscription Management, Surveys, Web Tracking).