US Email Statistics Delayed
Incident Report for ClickDimensions
This incident has been resolved.
Posted Feb 06, 2024 - 20:10 UTC
A fix has been implemented and we are continuing to monitor. Any existing delays should resolve soon.
Posted Feb 06, 2024 - 18:42 UTC
The issue has been identified and a fix is being implemented. Customers may experience a slight delay with email event syncing while our services auto-scale to adjust for the volume. We expect everything to be back to normal in about 1.5 hours.
Posted Feb 06, 2024 - 14:54 UTC
We are currently investigating a delay with US Email Statistics syncing to CRM. Emails will send as intended though the statistics around them will be delayed.

This will also cause delayed statistics on the Email Statistics Report, as well as delays in Campaign Automation participant progression (if a trigger/action is looking for email opens/clicks).
Posted Feb 06, 2024 - 13:23 UTC
This incident affected: US Data Center (Email Statistics).