US Email Sends Opening New Template Builder When Using Drag and Drop

Incident Report for ClickDimensions

Resolved

This incident has been resolved.

Posted Nov 21, 2023 - 19:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 21, 2023 - 14:37 UTC

Investigating

We are currently investigating an issue causing email sends to open a new template builder and/or take a prolonged amount of time when attempting to add an existing Drag and Drop template to an email send, as opposed to adding the existing template as expected.

Posted Nov 21, 2023 - 13:19 UTC

This incident affected: US Data Center (Email).