S1 - Service Incident - Email Send Errors in Error Recovery - RESOLVED

Incident Report for ClickDimensions

Resolved

On 30 September 2026, we identified an issue affecting a subset of customers hosted in our US data center, where some email sends were entering an "Error Recovery" status instead of processing normally.

Our Engineering team investigated the issue and has implemented a fix. We have confirmed that new email sends are now processing successfully as expected.

If you continue to experience any issues, please contact Click Support for assistance.

Posted Sep 30, 2026 - 21:30 UTC